Citizen Service Document 2025
Services provided by Kerala Gram Panchayats to citizens
Introduction
Grama Panchayat is the most basic unit of local self-government in Kerala. Gram Panchayats play a crucial role in fulfilling the daily needs of the people and ensuring rural development. Under the Kerala Panchayat Raj Act, 1994, various administrative, developmental and welfare functions have been assigned to Gram Panchayats. Gram Panchayats provide services in various fields with the aim of improving the quality of life of the public.
1. Birth and Death Registration Services
Grama Panchayats carry out the registration of births, deaths and marriages and issue certificates. They provide the necessary birth certificates, death certificates and marriage certificates to the citizens in a timely manner.
2. Tax-license services
Receipt of property tax
Collection of employment tax
Granting of licenses to business establishments
Granting of permission to factories, shops and industrial establishments
Granting of building construction permits
3. Drinking water and sanitation services
The Panchayat implements projects to provide clean drinking water to the rural people. Also:
Maintenance of public wells
Operation of drinking water projects
Toilet construction projects
Garbage treatment activities
Plastic waste collection and treatment
4. Health services
Grama Panchayats take the lead in the development of primary health services.
Development of Family Health Centers
Health Awareness Programs
Communicable Disease Prevention Activities
Palliative Care Projects
Sanitation Activities
Elderly and Disability Friendly Health Projects
5. Educational Services
Development of Government Schools Infrastructure
Maintenance of School Buildings
Educational Assistance to Students
Library Development
Digital Education Facilities
School Hygiene Programs
6. Social Welfare Services
Gram Panchayats implement various welfare schemes.
Old Age Pension
Widow Pension
Disabled Pension
Agricultural Labourer Pension
Pension for Unmarried Women Above 50 Years of Age
Ashraya Scheme
Women and Child Welfare Projects
7. Housing Services
The Panchayat implements various schemes for the homeless and those in need of house renovation.
Life Mission Scheme
House Construction Assistance
House Renovation Assistance
Land Purchase Assistance
8. Agriculture and Animal Husbandry Services
Agricultural Subsidies
Distribution of Seeds and Saplings
Irrigation Projects
Dairy Development Projects
Distribution of Poultry, Goats and Cows
Veterinary Services
9. Infrastructure Development
Gram Panchayats take the lead in rural infrastructure development.
Road Construction and Renovation
Installation of Street Lights
Construction of Gullies and Retaining Walls
Construction and Maintenance of Public Buildings
Anganwadi Building Development
10. E-Governance Services
Various services are provided online with the help of digital technology.
Online Tax Payment
Birth and Death Certificate Application
Building Permit Application
Grievance Redressal System
E-Gramswaraj, Service Portals
Conclusion
The Gram Panchayats of Kerala, acting as the main component of the local governance system, efficiently implement basic services and development activities required by the people. The role played by the Gram Panchayats in the areas of health, education, social welfare, drinking water, sanitation, housing and agricultural development is crucial in improving the quality of life of the rural people. Through popular participation and a transparent governance system, the Gram Panchayats remain strong centers of local development.